Privacy Policy

Discount Carpets Streatham Ltd is a flooring supplier and fitter based at 374 Streatham High Road, Streatham, London SW16 6HP. For any questions about this policy or your data, contact us at contact@discountcarpetsonline.co.uk or on 020 8677 7010.

We only collect what we need to respond to you and carry out our work. This typically includes: your name; contact details (phone, email, postal address); the property address where work is to be carried out; and the details of your enquiry or project.

When you use our online booking, your appointment details are processed by our booking provider. When you view an embedded map, that is loaded from a third-party mapping service. We do not knowingly collect special-category data, and we do not sell your information to anyone.

We use your information to: respond to enquiries and provide free estimates; arrange measuring, consultations and fitting; carry out and invoice for the work you've asked us to do; and keep records for legitimate business and legal purposes.

Our lawful bases are: taking steps to enter into and perform a contract with you; our legitimate interests in running and improving our business; and, where required, your consent (which you can withdraw at any time).

We share data only where necessary: with service providers who help us operate (for example, our appointment-booking and mapping providers), and with professional advisers, or where we are required to by law. Any providers we use are expected to keep your data secure and use it only as instructed.

We keep your information only for as long as needed for the purpose it was collected and to meet our legal and accounting obligations. When it is no longer required, we securely delete or anonymise it.

Under UK GDPR you have the right to access your data; to ask us to correct or delete it; to restrict or object to certain processing; and to data portability. To exercise any of these, contact us using the details above and we'll respond within the time the law allows.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk — though we'd appreciate the chance to put things right first.

Questions about this policy or your personal data? Email contact@discountcarpetsonline.co.uk, call 020 8677 7010, or write to us at 374 Streatham High Road, Streatham, London SW16 6HP.

This policy is provided as a clear, good-faith template based on the information available. We recommend it is reviewed and tailored by the business (and, where appropriate, a legal professional) before the website goes live.